Refund and Returns Policy

Last updated: September 20, 2026

This Refund and Returns Policy applies to purchases from ggjwl, operated by Guangxi Huanjin Jewelry Co., Ltd. Please review the terms below before placing your order, particularly if you are purchasing custom or personalized jewelry.

1. Returns for Standard Jewelry

You may request a return of standard, non-personalized jewelry within 14 calendar days after receiving your order. Contact [email protected] within this period to notify us of your decision.

Please return items in their original condition, with any accompanying accessories, certificates, and packaging where available. Handle jewelry only as reasonably necessary to inspect its nature, characteristics, and fit.

Damage, alteration, or use beyond what is necessary for inspection may affect the refund amount where permitted by law. Missing packaging does not automatically remove statutory return rights.

2. Custom and Personalized Jewelry

Orders made to your individual specifications or clearly personalized for you cannot be cancelled, returned, or refunded because you change your mind once the order is placed.

These orders may include:

• Jewelry engraved with names, initials, dates, or personal messages.
• Pieces created from your drawings, reference images, or original designs.
• Jewelry manufactured or altered to your individual specifications.
• Personalized logo jewelry and other bespoke pieces.

Please check all approved specifications carefully before ordering, including measurements, engraving, metal, gemstone, and design details. Selecting an ordinary stock option does not, by itself, make an item personalized for the purposes of statutory withdrawal rights.

This restriction does not apply to remedies required by law for defective goods, incorrect items, or products that do not match the agreed specifications.

3. Order Cancellations

Standard orders may be cancelled before shipment. Email [email protected] as soon as possible and include your order number. If your order has already shipped, the applicable return process applies.

Custom and personalized orders cannot be cancelled for a change of mind after placement. This does not limit any cancellation or other remedy available under applicable law, including where we fail to fulfill our contractual obligations.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or does not match the agreed specifications, contact [email protected] promptly with your order number and a description of the issue. Photos may help us assess the problem.

We will assess the issue and provide the appropriate repair, replacement, refund, or other remedy required by applicable law. Where the law gives you a choice of remedy, we will respect that choice.

The 14-day change-of-mind return window does not limit your statutory rights concerning faulty or non-conforming goods.

5. How to Request a Return

1. Email [email protected] with your order number, name, and the item you wish to return. For a faulty or incorrect item, describe the problem. A reason is not required to exercise an applicable statutory change-of-mind withdrawal right.
2. We will provide return instructions and the appropriate return address. Returns may need to be sent to China.
3. Pack the jewelry securely, including its accompanying items where available. Use a tracked shipping service and retain your shipping receipt.
4. Send us the tracking details so we can follow the return.

Please contact us before dispatching a return to ensure it reaches the correct location. The sender address on your parcel may not be the return address.

Where a statutory withdrawal right applies, a clear notice of your decision is sufficient; exercising that right does not depend on our prior approval. Follow any applicable legal return deadline.

6. Return Shipping Costs

• Change-of-mind returns: You are responsible for the direct return shipping costs, including international return postage where applicable.
• Defective or incorrect items: We cover the necessary, reasonable return shipping costs for items confirmed to be defective, sent incorrectly, or otherwise our responsibility. Contact us to arrange the return method.

Original delivery charges are refunded where required by applicable law. For an eligible statutory withdrawal from an entire order, this includes the cost of our least expensive standard delivery option. Any additional cost of an upgraded delivery service need not be refunded unless required by law.

7. Refund Processing

We will inspect returned items and notify you of the outcome. Eligible refunds are processed within 7 business days after we receive and inspect the return, subject to any earlier deadline required by applicable law. Inspection will not be used to extend a statutory refund deadline.

Refunds will be issued to the original payment method unless another method is expressly agreed and permitted by law. Your bank or payment provider may require additional time to display the refund in your account.

For a standard order cancelled before shipment, we will process the refund within 7 business days of confirming the cancellation, or sooner where legally required.

8. European Union and United Kingdom Consumers

Where EU or UK distance-selling rules apply, you generally have 14 days after delivery to notify us that you wish to withdraw from an eligible purchase, without giving a reason. You then generally have a further 14 days to send the goods back.

Where these rules apply, reimbursement is due within 14 days after we receive your withdrawal notice. We may withhold it until we receive the goods or evidence that you have sent them back, whichever occurs first, as permitted by law.

The statutory change-of-mind right generally excludes goods made to your specifications or clearly personalized. Your rights concerning defective or non-conforming goods remain.

9. Australian Consumers

Where the Australian Consumer Law applies, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

10. Business and OEM/ODM Orders

Business-to-business, wholesale, sample development, and OEM/ODM orders are governed by the applicable written quotation or agreement, including its cancellation, acceptance, and remedy terms. The consumer change-of-mind policy above does not automatically apply to business purchases.

11. Your Statutory Rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded. If applicable consumer law provides greater protection than this policy, that protection applies.

12. Contact Us

For cancellation, return, or refund requests, please contact:

Please contact us for return instructions before sending any item to the address above.