Privacy Policy

Last updated: September 20, 2026

This Privacy Policy explains how Guangxi Huanjin Jewelry Co., Ltd., trading as ggjwl, collects, uses, and shares personal information when you visit https://ggjwl.com, place an order, contact us, or submit a custom jewelry or OEM/ODM inquiry.

1. Who We Are

The business responsible for the processing described in this policy is Guangxi Huanjin Jewelry Co., Ltd. (广西寰金珠宝有限公司).

2. Personal Information We Collect

Orders and Accounts

When you place an order or create an account, we may collect your name, email address, telephone number, billing and shipping addresses, account information, order details, and purchase history. We may also receive payment confirmations, transaction references, and refund or dispute information.

Custom Jewelry and OEM/ODM Inquiries

When you request customization or discuss a business project, we may collect your contact details, company name, jewelry measurements, preferred metals and gemstones, engraving text, budget, quantities, reference images, sketches, and other information relevant to your request.

Please provide only information needed for your inquiry. If you submit another person’s information or images, make sure you are entitled to share them.

Messages and Attachments

We may retain communications sent through our website, email, WhatsApp, or other contact channels we make available. These records help us answer questions and document order or project requirements.

Technical Information

Our website and its service providers may collect technical information, including IP addresses, browser and device information, requested pages, access times, and security logs. Cookies and similar technologies may also be used as explained below.

Marketing Preferences

If you subscribe to marketing updates, we may collect your email address, preferences, and records of your subscription or unsubscribe request.

3. How We Use Personal Information

We use relevant personal information to:

• Process orders, payments, deliveries, returns, and refunds.
• Create and manage customer accounts.
• Respond to questions and provide customer support.
• Prepare custom jewelry quotations and discuss design specifications.
• Develop samples and fulfill approved custom or OEM/ODM projects.
• Send order confirmations and other service communications.
• Maintain website functionality and investigate fraud or misuse.
• Send marketing communications where permitted by applicable law.
• Meet legal obligations and handle complaints or disputes.

4. Legal Bases for Processing

Where European or UK data protection law applies, the legal basis depends on the purpose of the processing:

• Contract: To fulfill an order or take steps you request before entering into a purchase or custom project.
• Legal obligation: To maintain required records or comply with applicable legal requirements.
• Legitimate interests: To manage our business, provide support, protect our website, and prevent fraud, where these interests are not overridden by your rights.
• Consent: For activities requiring your permission, including certain marketing activities and non-essential cookies.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Payments

Our online store uses WooCommerce. Information needed to process a payment may be passed to the payment provider selected at checkout. This may include billing details, order amounts, and transaction information needed for payment verification, fraud prevention, refunds, or disputes.

The payment provider’s own privacy policy also applies to its handling of your information.

[Before publication: insert the payment providers actually enabled at checkout and links to their privacy policies.]

Do not send card security codes, account passwords, or banking credentials through email, WhatsApp, or our inquiry forms.

6. WhatsApp and Custom Design Materials

If you contact us through WhatsApp, we receive the contact details, messages, attachments, and profile information made available through that service. WhatsApp also processes information under its own applicable privacy policy.

We use reference images, measurements, engraving requests, and design materials to evaluate your request, prepare quotations, and carry out your project. Relevant materials may be shared with service providers involved in approved design or production work.

Any proposed public use of customer-identifying project materials requires a separate assessment and, where necessary, your permission. Providing materials for an inquiry does not itself constitute consent to public marketing use.

7. Cookies and Tracking Technologies

Cookies are small files stored on your device. Essential cookies may support shopping carts, checkout, account sessions, and security. Blocking them may affect the functionality of the store.

If analytics or advertising technologies are enabled, additional information may be collected about website use. Where consent is required, those technologies must only operate after the appropriate consent has been obtained.

[Before publication: identify the actual cookies, analytics, and advertising tools used, their providers and durations, and the method for managing or withdrawing consent. If no optional tracking is used, state that after verification.]

8. Sharing Personal Information

Where necessary for the purposes described in this policy, relevant personal information may be shared with:

• Website hosting, maintenance, and security providers.
• Payment processing providers.
• Delivery companies and fulfillment partners.
• Service providers involved in custom design and production.
• Email, messaging, and customer support providers.
• Analytics or marketing providers, where lawfully enabled.
• Professional advisers and authorities where legally required.

Relevant information may also be disclosed in connection with a business transfer or reorganization, subject to applicable law.

[Before publication: confirm key service providers and whether any advertising practices constitute a sale or sharing of personal information under applicable US state law. Include any required opt-out method.]

9. International Processing

We operate in China. Information you provide may therefore be processed in China and in countries where relevant service providers operate. Data protection laws in those countries may differ from those in your country.

Where applicable law requires safeguards for international transfers, an appropriate transfer mechanism is required.

[Before publication: identify the international-transfer safeguards that actually apply to relevant processing and explain how a customer can obtain information about them.]

10. Information Retention

Retention depends on the purpose of collection, applicable legal recordkeeping requirements, ongoing customer support needs, and unresolved disputes.

• Order and accounting records: [Insert the applicable retention period and basis.]
• Account information: [Insert the retention period or deletion criteria.]
• Inquiries and custom project files: [Insert retention periods for unconverted inquiries and completed projects.]
• Marketing information: [Insert retention and unsubscribe handling rules.]
• Technical logs and analytics: [Insert the applicable retention periods.]

Closing an account does not necessarily require deletion of records that must be retained to meet legal obligations or resolve disputes.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Ask for inaccurate information to be corrected.
• Request deletion of eligible information.
• Object to or restrict certain processing.
• Receive eligible information in a portable format.
• Withdraw consent where processing relies on consent.
• Opt out of applicable advertising, sale, or sharing activities.
• Complain to a relevant data protection authority.

To submit a request, email [email protected]. We may request proportionate information to verify your identity and will respond within the period required by applicable law. Rights may be subject to legal exceptions.

If you are in the European Economic Area or the United Kingdom, you may raise concerns with your local data protection authority.

12. Marketing Choices

You can unsubscribe from marketing emails using the unsubscribe option in the message or by contacting [email protected].

You may still receive necessary service communications, including order confirmations, delivery updates, and responses to your inquiries.

13. Security

No online service or method of transmission is completely secure. Keep your account credentials confidential and avoid sending unnecessary sensitive information through inquiry channels. Contact us if you suspect unauthorized use of your account.

14. Children’s Privacy

Our website and services are intended for adults and are not directed at children. If you believe a child has provided personal information to us, contact us so we can review the situation and take appropriate action.

15. External Websites

Links to external websites or services may appear on our website. Their handling of personal information is governed by their own privacy policies.

16. Updates to This Policy

We may revise this policy to reflect changes to our services, data practices, or legal requirements. The updated version will be posted on this page with a revised date. Additional notice or consent will be provided where required.

17. Contact Us

For privacy questions or requests, contact: